Terms of return of goods

Return of goods

30-day money-back guarantee

If you wish to return purchased items because you have changed your mind for any reason, you will have thirty (30) days from the date shown on your receipt to do so. We will not refund any postage you paid when your order was confirmed, except in circumstances where we have made an error. All goods must be returned to: ZEMAN® Pracaky&Gumáky, 687 09 Boršice 224, Czech Republic .

You should obtain a confirmation of posting when returning goods as we cannot accept responsibility for loss during transit. This is in addition to (not in addition to) the right to withdraw from the contract set out in the Distance Selling Regulations (2000). This gives you a cooling-off period of seven (7) working days, starting from the date on which you receive the goods, during which you may withdraw from the contract and return the goods at your own expense without having to give any reason.

You may exercise this right of withdrawal without penalty, except for the return shipping fee. If you exercise your right of withdrawal, you have the option of requesting a full refund or exchange of the goods. If an exchange is requested, all shipping costs must be at your own risk. You are responsible for all costs incurred in returning the goods. You must take reasonable care of the item(s) while in your possession and all items should be returned in suitable packaging to preserve their condition in transit. Refunds or exchanges will not be made for incomplete or damaged goods. We will issue a refund within ten (10) business days of receiving the returned goods, subject to satisfactory inspection results. Refunds are usually made using the same method as the original payment.

You do not need to contact us before returning the item within thirty (30) days. However, we recommend that you contact us so that we know how we may be able to assist you if you are unsure about the item's suitability or compatibility. If you contact us and advise us that you intend to return your order, this will assist in processing the return.

Exclusion from return policy

The right of withdrawal and the right to cancel the contract do not apply to certain goods or contracts, as set out below:

Custom items

Custom-made items , such as bespoke products or gifts, cannot be returned or refunded except under the contract of sale of goods. This does not apply if the products are found to be faulty and must be returned in their original unopened packaging. This requirement is in accordance with the Distance Selling Regulations (2000).

Products in the Sale collection (discount)

Products sold in the Discount and Sale collections cannot be returned or refunded except under the contract of sale of goods. This does not apply if the products are found to be faulty and must be returned in their original sealed packaging. This requirement is in accordance with the Distance Selling Regulations (2000).

How do I return the goods to us via Zásilkovna? It's simple:

Order a return of goods here: Order a return of goods

You bring the package to any Zásilkovna pick-up point and dictate the code we sent to the operator.
Wrap the shipment, there is no need to write the recipient or sender.

="background:#eeeeee;border:1px solid #cccccc;padding:5px 10px;"> List of pick-up and delivery locations here: Select a mail order branch
  • Your package will be delivered to us in about 1-2 days.
  • We will send you the code by e-mail after payment (choose Online payment by card or Transfer).
  • When handing over the package, have a receipt with the package number issued at the Post Office!


The shipment must meet the following parameters:

  • maximum shipment weight: 5 kg
  • maximum dimension of one side of the shipment: 70 cm
  • maximum sum of the dimensions of all three sides of the shipment: 120 cm (e.g. a shipment measuring 50×40×30 cm)
  • minimum dimensions: 10×7×1 cm